Returns

We understand that shopping online can be confusing, especially for pole wear! We want to make sure returns are as easy as possible to do. If you need more information on our Returns Policy, please see below. 

We can only provide you with a refund or exchange for full priced items when:

  • The items are in the original packaging with all tags (if any) intact, and in saleable condition;
  • Bottoms must have the hygiene sticker intact;
  • If an item is returned to us damaged, worn, washed or in an unsuitable condition, we won't be able to process the return. Please be aware that we inspect all returned items;
  • The items are returned within 30 days of purchase; and
  • The original invoice is provided as proof of purchase.

If you are returning an item, we suggest sending returns via registered post, as we are unable to accept responsibility parcels that are lost in transit. You will also need to cover the cost of the return.

Please be aware that we do not exchange or refund sale items unless they are faulty or required by law.

Faulty Items

If your item is faulty, we will provide a full refund and cover the cost of return shipping once we have inspected the item. To make sure you're eligible for this, have a read of the guidelines below:

  • The item is faulty at the fault of the manufacturer (i.e. not caused by you);
  • The item is different to the items you ordered;
  • Bottoms must have the hygiene sticker intact;
  • The items are in the original packaging with all tags (if any) intact, and in saleable condition; and
  • The items are returned within 30 days of purchase.
If you are returning your item due to change of mind or due to choosing an incorrect size, then we can provide you with a store credit if the item is returned in its original condition and within 30 days of purchase.


Please fill in the returns form below and include with your returned items.

Returns Form

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paradis.com.au. 

Lost or Damaged items

Paradis is not liable for any lost or damaged items during transit. Once your parcels have left our warehouse, it is then the property of the courier company. If your parcel does not reach you within our delivery time, please contact us and we will try to track your parcel for you. 

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